This plan does not support the Priority Assistance Scheme. Fax to international numbers is not reliable and VoIP based fax is not supported.
The Voice Service supports fax to national numbers in the Telstra, Optus, AAPT and Primus PSTN network. TPG Voice Service is delivered using voice over Internet Protocol (VoIP). If you are also porting your existing phone number to TPG, do not cancel your phone service until the number has been ported. TPG is not responsible for these charges. TPG recommends you check with your current phone and/or internet service provider regarding contractual commitments and termination/disconnection fees associated with your current services. Once the FTTB service has been activated, if you currently have any existing services like phone or internet at your premises, you will need to contact your current provider to have these services cancelled to ensure you do not receive any further bills. TPG is not responsible for the in-building cabling. TPG’s responsibility and demarcation point is the Main Distribution Frame (MDF). TPG’s technician will make sure the supplied equipment between customer’s premises and FTTB head end equipment is connected correctly before the service can be marked as active. 
On the date of the installation, a TPG technician will arrive at the Main Distribution Frame in the customer’s building and connect the copper pair cable from the customer’s side (MDF “B”) to FTTB equipment (MDF “A”).
Follow the TPG welcome pack with detailed plug-in instructions for the NTU (if applicable) and Wi-Fi Modem.
Prior to the installation appointment, TPG’s customer is expected to: Customers are required to pay a $10 standard delivery fee or they can collect the necessary equipment from TPG’s head office in North Ryde NSW. Depending on your building, TPG may also supply a Network Termination Unit (NTU). TPG will supply every customer with a Wi-Fi Modem to get connected with TPG’s FTTB service. Network Boundary Point & Installation Notes:
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